Before using our website, please read the general terms and conditions below carefully. If you continue to order the product on the jdspecial.si website, it means that you are familiar with and agree to the entire general terms and conditions of business. The company J&D Investment s.r.o., which is the operator of the jdspecial.si online store, reserves the right to change the general operating conditions of the jdspecial.si website. All changes are binding for the customer, so we recommend that you regularly review the accepted general terms and conditions of business.
1. General
The general terms and conditions of business are drawn up in accordance with regulations in the field of consumer protection, based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business. The online store jdspecila.si (hereinafter the “online store”) is managed by the company J&D Investment s.r.o. (hereinafter “Merchant”).
Information about the Merchant:
J&D Investment s.r.o., Hrachová 20, Bratislava, 821 05, DIČ: 212 151 3900, IČO: 53 861 621
The website jdspecial.si is intended for the presentation and sale of products and services to the user. The content on the website is intended for information and education and does not replace a consultation with a doctor. With regard to the use of advice, the Merchant advises that the buyer consults his personal doctor in advance regarding his health condition.
A user is a person who uses the website, i.e. a buyer of an online order.
The buyer (hereinafter also: customer, user, consumer) is a natural or legal person who orders the delivery service of products via the JDSPECIAL.SI website.
The customer is bound by the general conditions that are valid at the time of placing the online order.
These General Terms and Conditions define the operation of the JDSPECIAL.SI online store, the rights and duties of the visitor, user and buyer, as well as the business relationship between the Merchant and the user as a buyer of products from the online store.
2. Personal data and business capacity
By registering in the online store, the visitor obtains a user name, which is the same as his e-mail address, and a user password, which is determined by the user himself. The user name and password unambiguously determine and associate the user with the entered data. By registering, the visitor confirms and guarantees that he is an adult, fully capable of doing business. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a customer.
By purchasing or registering in the online store, the customer allows and agrees that the Merchant stores, processes and uses personal data provided on the online form for the following purposes until cancellation: telephone, written and electronic notification of news and offers, invitations to events, segmentation of customers, surveying, statistical processing.
- Availability of information
The merchant undertakes that the following will always be available to the user:
- information about the Merchant’s identity (mainly the company’s name and registered office and the register number where the company is registered);
- contact information that enables the user to communicate quickly and efficiently with the Merchant (email address, telephone, etc.);
- information about the essential characteristics of the products or services offered by the online store, including after-sales services and guarantees;
- information about the availability of products or services from the online store offer;
- method and terms of product delivery or execution of services, especially the place and deadline of delivery;
- information about the payment method;
- data on the time validity of the offer from the online store;
- information about the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
- information about the possibility of returning products and if and how much such a return costs the user;
- information about the user’s complaint procedure and information about the contact person or service for contacts with users.
3. Product offer, delivery time and acceptance
Due to the nature of online business, the range of products in the online store is frequently and quickly changed and updated, so errors may also occur. If you find an error in the publication, please inform us about it at tel. no.: 080 34 35. We will try to eliminate all errors as soon as possible.
3.1. Promotions and discounts
Discounts do not add up! If the products on the website are already on sale or any discount has already been set on them, additional discounts do not apply to them. In this case, the system will offer the customer the discount that is more favorable for him.
3.2. Delivery time
The delivery time for products that are in stock is usually 3 working days for delivery addresses in Slovenia. Every product from the online store is available within a reasonable time
3.3 Collection of products
When submitting a purchase order, the user can specify one of the following methods of picking up the products:
by cash on delivery, and in the case of a purchase under EUR 60.00, he also pays the postal costs, which amount to EUR 3.90.
For purchases over 60 EUR, delivery is FREE
4. Methods of payment
The merchant allows the user the following payment methods for purchasing products from the online store:
- with cash upon collection, in this case the online price applies (see point 5.);
- by payment or credit card (BA, Maestro, Eurocard/Mastercard, Visa, Karanta); STRIPE
- payment by advance invoice, to the transaction account of the Merchant;
Payment by payment or credit card and installment payment is possible only if the data in the user profile for the payer is the same as the data in the user profile for the payment or credit card holder.
5. Prices
The online price applies to all registered users of the Trader’s online store.
All prices in the online store are stated in euros and include VAT, unless explicitly stated otherwise.
All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the Merchant’s best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In the case from the previous sentence and in the case when the price of the product changes during the processing of the order, i.e. from the moment the order is submitted until the confirmation of the order, the Merchant will:
- informs the user (buyer) of this and informs him of the new prices, in such a case the user (buyer) has the option to change his order or partially or completely cancel it or confirm the order at the new prices, all without additional costs; respectively
- enable the user (buyer) to withdraw from the purchase and at the same time offer him a solution that will be of mutual benefit and satisfaction.
6. Technical procedure for concluding a sales contract
6.1. The technical steps leading to the conclusion of the sales contract are as follows:
- the buyer searches for an individual product or set in the product range in the online store,
- chooses a product to buy,
- adds the selected product for purchase to the shopping cart,
- the buyer determines the quantity of the product to be purchased in the shopping basket,
- followed by a review of the price of the selected product in the selected quantity, including the calculated amount of tax, if it is calculated,
- review of the order with the method of delivery of the product and the calculated delivery costs, if these are calculated, and the confirmation and submission of the order and thus the completion of the purchase.
6.2. A technological tool that enables the identification and correction of errors before placing an order is a graphical user interface that allows the buyer with immediate effect, easily and without problems:
- sees and reviews which products he has selected and added to the shopping cart,
- see and review the price of an individual product and the total price of the entire selected quantity of an individual product,
- changes the selected quantity of an individual product and calculates the new price of the thus changed quantity,
- removes the selected products that he does not want to buy from the shopping basket and
- chooses a payment method.
Before confirming the order, the user (buyer) is enabled via the graphical user interface to review and confirm individual changes with immediate effect, easily and without problems.
6.3. Order accepted
After submitting the order, the user (buyer) receives a notification by e-mail from the Merchant that the order has been accepted. Within 1 hour of receiving this notification, the user (buyer) has the option to cancel the order without consequences. Except for the possibility of cancellation, the user (buyer) cannot change the content of the order after placing the order. The user (buyer) can always access detailed information about the status and content of each order in his profile on the Merchant’s website.
6.4. Order confirmed
If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the merchant reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason. The merchant can also contact the user (buyer) by phone at the provided contact phone number to check the data or ensure the accuracy of the delivery. Upon confirmation of the order, the Merchant informs the user (buyer) by e-mail about the expected delivery date. The sales contract for the purchase of ordered products between the user (buyer) and the Merchant is irrevocably concluded at this stage (see point 7.).
6.5. Goods shipped
The trader prepares and ships the ordered products within the agreed period and informs the user (buyer) about this by e-mail. In the e-mail from the previous sentence, the Merchant also informs the user (buyer) about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.
7. Purchase Agreement
The merchant issues a written invoice to the user who purchases a product from the online store, with itemized costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The purchase agreement in the form of a purchase order is stored electronically on the Merchant’s server and is accessible to the user (buyer) at any time in his user profile, where the buyer can save and reproduce it. The sales contract can only be concluded in the Slovenian language.
The sales contract between the Merchant and the user (buyer) is concluded the moment the Merchant confirms the order (see point 6.2.). From this moment on, all prices and other conditions of purchase are fixed and apply to both the Merchant and the user (buyer).
8. The right to withdraw from the purchase, return products
The buyer (the above applies exclusively to natural persons who acquire the article for a purpose outside In contracts concluded at a distance, the buyer has the right to, within 14 days notifies the Merchant that it withdraws from the contract without stating the reason for such a decision. The buyer sends the notification to the Merchant at the contact email address info@jdspecial.si, with an unambiguous statement or on the form found HERE In the event of withdrawal from the contract, the Merchant shall return all payments received to the Buyer immediately or at the latest within 14 days after receiving the notice of withdrawal from the contract, and the Buyer is also obliged to return the purchased products to the Merchant undamaged, in the original packaging and in the unchanged quantity, unless the products are destroyed, damaged, lost or their quantity has decreased through no fault of the user (buyer). The merchant may withhold payment until the returned goods are received or until the consumer sends proof that the goods have been sent back, whichever occurs first. The cost incurred by the user (buyer) due to withdrawal from the sales contract is the cost of returning the products to the Merchant.
If the postal package with which the user (buyer) received the ordered products is physically damaged, if its contents are missing or if it shows signs of being opened, the user (buyer) must report this with all the information to the Merchant so that the latter can initiate the complaint procedure at the specified mail.
For returned products, the Merchant returns the amount paid or the used gift voucher to the user (buyer) in accordance with the above paragraph, but any used promotional codes and other discounts are not returned to the user (buyer). The refund of the paid amount is carried out by the Merchant in person or transaction account of the user (customer). The used gift certificate is returned by the Merchant in the form of a credit.
9. Factual errors
Although we always act in good faith, errors may occur when making changes to the website.
As a consumer, you have the right to exercise your rights from a material error in compliance with the provisions of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, 98/04 – official consolidated text, with amendments, additions and corrections).
The defect in the product is material:
- if the thing does not have the properties necessary for its normal use or for traffic;
- if the item does not have the properties required for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
- if the thing does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
- if the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice.
The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered.
The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered.
The buyer can request at his own choice:
- error correction
- refund of the amount paid in proportion to the error
- exchange of goods
- refund of the amount paid
If the buyer believes that the purchased product has an actual defect, he is obliged to notify the retailer as soon as possible by calling 080 34 35 or by e-mail info@jdspecial.si. The invoice or order number must be attached to the notification of the material error. The trader is obliged to offer the buyer a replacement of the item or the possibility of a refund as soon as possible
When exercising the rights under this title, the consumer must describe the defect in more detail in the defect notification and allow the seller to inspect the product.
If the error is not disputed, the Merchant must comply with the consumer’s claim as soon as possible, but no later than within 8 days. However, if there is a dispute about the error, the Merchant must give the consumer a written answer within 8 days.
The right to assert a material error is more precisely regulated by the provisions of the Consumer Protection Act (in more detail from Article 37 onwards).
In the event that the consumer receives a free product upon purchase, he is not entitled to a refund of the purchase price for the free product.
The User can notify the Merchant of the error via a mobile phone number or an e-mail message.
If unjustified costs have occurred due to an error, the Merchant undertakes to try to settle them no later than 30 days from the substantiated notification of the error.
10. Delivery
The merchant will deliver the ordered products to the user (buyer) within the agreed time. The Merchant’s contractual partner for the delivery of shipments is Pošta Slovenije. The merchant reserves the right to choose another delivery service if it will enable him to fulfill the order more efficiently.
In the case of collection of products by cash on delivery, the buyer also pays the postal costs.
11. Security
The merchant uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, the merchant uses a 128-bit SSL certificate issued by an authorized organization.
The Stripe system takes care of secure authorizations and credit card transactions. Credit card authorizations are carried out in real time with immediate verification of data from banks. Card information is not stored on the Merchant’s server.
The user himself is also responsible for security, namely by ensuring the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.
12. Child care
The merchant in the online store does not accept orders from someone he knows or suspects to be a child without the express permission of his parents or guardians. The merchant in the online store does not offer free access to products or services that are harmful to children.
Without the express permission of parents or guardians, the merchant will not accept any personal data concerning children, nor will it release data received from children to third parties, except parents or guardians.
Any communication aimed at children will be age-appropriate and will not take advantage of children’s trustworthiness, lack of experience or sense of loyalty.
13. Privacy Policy
13.1. General
The merchant undertakes to protect the confidentiality of personal data and the privacy of online store users. The Merchant will use the collected personal data exclusively to provide the services it offers. The merchant respects the confidentiality of personal data and the privacy of online store users, so he will do everything necessary to protect them from any violations and abuses. Users’ personal data is one of the areas to which the Merchant pays extreme care and attention, as it is aware of the sensitive nature of this area.
13.2. Use of personal data
For the purposes of providing the services it offers, the merchant collects, manages, processes and stores the following user data:
- name and surname;
- delivery addresses;
- company or title of legal entity (if the user is a legal entity);
- tax number of a legal entity (if the user is a legal entity);
- email address (username);
- eslo in encrypted form;
- contact phone number;
- country of residence;
- other data that the user voluntarily enters into forms in the online store;
- other data that the user voluntarily adds subsequently in his profile.
The Merchant is not responsible for the correctness, completeness and up-to-dateness of the data entered by users.
13.3. Cookies and IP addresses
The merchant assigns each user a cookie for identification, tracking the shopping basket and ensuring traceability (the so-called “cookie”) at the start of each use of the online store, which is stored in the server’s memory only for the duration of the visit to the online store and is deleted after one hour of inactivity. The merchant can also store some permanent cookies on the user’s PC, such as the user’s identification number in an encrypted form for identification on the next visit to the online store or the evaluation of articles, with the help of which the user knows which articles he has already evaluated, and indirectly also the cookies of the external service Google Analytics, which serve to analyze visits to the website. The trader can use this data in an anonymized summary form for statistical analysis purposes. For the purposes of ensuring online security, the Merchant also collects IP addresses from which users access the online store.
13.4. Statement on protecting the confidentiality of personal data and privacy of users
In accordance with the regulations governing the protection of personal data, the trader is obliged to protect the personal data of the users of his online store. Under no circumstances will the merchant provide personal or other user data to a third party or will not allow a third party to view personal or other data of the user, unless it would be requested from him by state authorities, if such an obligation is stipulated by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and for the protection and realization of the legal interests of the Merchant.
All personal and other data that the user will provide when logging into the online store, as well as when ordering products, including the content of orders, will be protected in accordance with the regulations governing the protection of personal data. The trader will not use this data for a purpose that would in any way harm the user or another person involved. The trader will not use user data to send promotional e-mails or other unsolicited promotional material, except for sending those promotional notifications to which the user will subscribe or with which he will agree. The trader can use the data in an anonymized summary form for statistical analysis purposes. Confidentiality of personal and other user data will not be violated in any form.
The trader will keep the users’ personal data in the personal data collection only for as long as is absolutely necessary to achieve the purpose for which the personal data is collected and managed.
The Merchant will only entrust the delivery service with the necessary information for the delivery of the products purchased in the online store (recipient information and delivery address). The Merchant will contact the user via e-mail if this is necessary to make a purchase in the online store, and via the contact phone number only if the registration process is in progress or there were problems with the purchase in the online store.
13.5. Implementation of the privacy policy
In accordance with the Act on the Protection of Personal Data, the trader has the protection of personal data regulated by the Rules on the Protection of Personal Data.
All persons employed full-time or part-time by the Merchant who have access to personal and other data of users are familiar with the provisions of the Regulations on the Protection of Personal Data and the duty to protect personal and other data and are obliged to comply with these provisions on the protection of the confidentiality of personal data and the privacy of users online stores. The duty to protect personal and other data applies indefinitely, even after the termination of the relationship with the Merchant.
Registered users can stop using the online store at any time and can cancel their registration. They do this by notifying the Merchant of the cancellation of their registration in writing. Before submitting a declaration of cancellation of registration, the user must settle all outstanding obligations to the Merchant from purchases made in the online store. The merchant will protect the confidentiality of personal data and the privacy of online store users within the framework of this privacy policy even in the event of cancellation of registration.
13.6. Additional explanations
If you have questions, problems or comments regarding this privacy policy, you can send it to us at the email address: info@jdspecial.si.
14. User reviews and product ratings
Opinions, comments and product ratings given by users or visitors are part of the functionality of the online store and are intended for the user community.
The merchant is not responsible for the content of opinions, comments and product ratings given by users or visitors. The Merchant reviews opinions, comments and ratings prior to publication and rejects those that contain obvious falsehoods, are misleading, offensive, obscene or, in the Merchant’s opinion, do not provide benefit to other users or visitors to the online store. The merchant is not responsible for the information in opinions, comments and ratings and disclaims any responsibility arising from this information.
By submitting an opinion, comment or evaluation, the user or visitor expressly agrees to the terms of use and allows the Merchant to publish part or the entire text in all electronic and other media. The Merchant has the right to use the content of the opinion, comment or rating indefinitely and for any purpose that is in the Merchant’s business interest, including publication in advertisements or other marketing communications. The author of the opinion, comment or evaluation simultaneously declares and guarantees that he owns the material and moral copyrights for the written opinions, comments or evaluations and that he transfers these rights to the Merchant free of charge, non-exclusively and without time limit.
15. Liability
The Merchant makes every effort to ensure that the information published in its online store is up-to-date and correct, but product features, delivery times or prices may change so quickly that the Merchant cannot correct the information published in the online store in a timely manner. In such a case, the Merchant will inform the user (buyer) about the changes and allow him to withdraw from the order or change the order (see point 5.).
Although the Merchant tries to provide accurate photos of the products for sale in the online store, all photos should be taken as symbolic. Photos do not guarantee product features.
From the moment the shipment with the ordered products is delivered to the post office, the merchant is not responsible for cases of physical damage, destruction or loss of the shipment, as well as if the contents of the shipment are missing or if the shipment shows signs of being opened. In the above cases, the user (buyer) must report the damage to the Merchant immediately, and in case of damage to the shipment, he must do so by bringing the shipment to the nearest post office in the same condition as he received it, without adding or removing anything, and fill out a complaint report. Together with Pošta Slovenije, the retailer will ensure that the complaint is resolved as soon as possible.
From the moment the shipment with the ordered products is delivered to the post office, the merchant is not responsible for cases of physical damage, destruction or loss of the shipment, as well as if the contents of the shipment are missing or if the shipment shows signs of being opened. In the above cases, the user (buyer) must initiate a complaint procedure with Pošta Slovenije. In case of damage to the shipment, he does so by bringing the shipment to the nearest post office in the same condition as he received it, without adding or removing anything, and fills out a complaint record. Together with Pošta Slovenije, the retailer will ensure that the complaint is resolved as soon as possible.
16. Out-of-court settlement of consumer disputes
In accordance with the legal norms of J&D Investment s.r.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Act on out-of-court resolution of consumer disputes.
A trader who, as a provider of goods and services, facilitates online trade in the territory of the Republic of Slovenia, publishes on his website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to customers HERE.
The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.
Within five working days, the trader will confirm that he has received the complaint and inform the user (buyer) how long he will process it and keep him informed about the progress of the procedure. The merchant will do his best to resolve any disputes amicably. The trader and the user (buyer) as participants in electronic business mutually recognize the validity of electronic messages when resolving disputes.
For these General Terms and Conditions and for all disputes between the Merchant and the user (buyer), the Slovenian material and procedural law applies and is applied, whereby the rules of international private law that refer to the application of any other law are not applied.
The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.
17. Changes to the general terms and conditions of business
In the event of changes to the regulations governing the operation of online stores, data protection and other areas related to the operation of the Merchant’s online store, and in the event of changes to its own business policy, the Merchant may amend and/or supplement these General Terms and Conditions of Business, of which it will each time inform users on suitable method, where notification via e-mail counts in particular. Each time changes and/or additions to the General Terms and Conditions of Business come into effect and are applied after the expiration of eight days from the publication of the changes and/or additions. If the amendment and/or amendment of the General Terms and Conditions is necessary to comply with the regulations, these amendments and/or amendments may, exceptionally, enter into force and be used in a shorter period of time.
A user who does not agree with the changes and/or additions to these General Terms and Conditions of Business must cancel his registration within eight days from the publication of the notice of change and/or amendment to the General Terms and Conditions of Business, otherwise, after the expiration of this period, it will be considered and evidence to the contrary is not admissible , that the user accepts changes and/or additions to the General Terms and Conditions. Cancellation of registration is done by the user notifying the Merchant of the cancellation in writing.
The amended general business conditions were accepted by the director of J&D Investment s.r.o., Dragan Mihelić, on __15.10.2022__
We wish you many pleasant and affordable purchases in our online store!